Question 1

Can I change the frequency of my subscription?

Accepted Answer

No the only way to change the frequency of the subscription would be to cancel it & set a new one up with a different frequency.

Question 2

Can I change the product, quantity or grind type of my subscription?

Accepted Answer

No the only way to change the product, quantity or grind type of the subscription is to cancel it & set up a new subscription with the new product, quantity or grind type.

Question 3

Can I pause my subscription?

Accepted Answer

Yes if you send us an email we will be able to pause the subscription until your ready to start it again.

Question 4

Can I/How do I cancel my subscription?

Accepted Answer

Yes you can cancel your subscription at any time just send us an email & we will cancel it for you.

Question 5

Can I change the delivery address of my subscription?

Accepted Answer

Yes if you want to change the delivery address of your subscription send us an email with your new address & we can amend it for you.

Question 6

Can I update my payment method for my subscription?

Accepted Answer

Yes you need to be logged into the website & go to the 'My Subscriptions' tab & click the 'Update Payment Method' link.

Question 7

Can I set up more than one subscription of different products at the same time?

Accepted Answer

No you can only set up one product subscriptions at a time. Only our combo subscriptions allow two different products to be set up at the same time.

Question 8

When will I receive my subscription?

Accepted Answer

Your first subscription will be Roasted & Shipped the next working day from when you started the subscription, unless you asked for it to be shipped at a point in the future.

Your next & all subsequent subscriptions will be roasted & shipped the next working day after the payment is received for your subscription, this will be as per the frequency you selected when setting up the subscription.

You can check the 'Next Payment Date' by logging into your account & looking at the 'My Subscriptions' tab.

FREE 'TRACK 48' SHIPPING ON ORDERS OVER £30

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